Orders & Bookings

• All orders must be submitted via the official booking form.
• An order is only confirmed once your booking has been accepted and the required deposit has been paid. The deposit must be paid within 72 hours
• Dates are not held without payment

Cancellations & Refunds

• Deposits are strictly non-refundable.
• Cancellations made after booking may result in partial or full loss of payment depending on how close the order is to the due date.
• Unfortunately, refunds cannot be provided for cancellations made within this period.
• Refunds will only be considered in circumstances where the final product does not meet the agreed-upon specifications (for example: incorrect flavour, size, or design not matching what was confirmed).

Refunds will not be provided for:

• Change of mind
• Late design changes
• Dissatisfaction with the final product where it aligns with the agreed design and brief
• If there is an issue with your order, you must contact us within 24 hours of collection/delivery so the matter can be assessed and resolved where appropriate.
• Where applicable, resolutions may include a partial refund, credit, or replacement at our discretion.

Payments

• A non-refundable deposit is required to secure your order.
• The remaining balance must be paid in full one week prior to collection/delivery
• Failure to complete payment by the due date may result in cancellation of your order.

Custom Design

• All cakes are custom designed based on your selected theme, inspiration, and details provided.
• While I will use your inspiration as a guide, exact replicas are not guaranteed.
• Some creative freedom is required to ensure the best final result
  

Design Changes

• Any major design changes (e.g. theme, colours, size, structure, or overall concept) require:
• A new booking form to be completed, and
• A minimum of 1 week’s notice prior to your collection date.
• Minor changes (e.g. small wording updates, slight colour tweaks) require at least 3 days’ notice.
• Changes requested outside of these timeframes may not be accepted and are subject to availability.
• Additional charges may apply depending on the nature of the changes.

Allergies & Dietary Requirements

• While care is taken during preparation, all products are made in a kitchen that handles common allergens.
• I cannot guarantee an allergen-free environment.

Collection & Responsibility

• Once the cake has been collected, responsibility is transferred to the customer.
• Care instructions will be provided and must be followed to maintain quality.
  

Final Product

• Due to the handmade nature of custom cakes, slight variations may occur.
• By placing an order, you agree to these terms and accept the artistic nature of the final product.